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Violation of Bonus T&Cs

Bonuses and offers are one of the main reasons people sign up at online casino sites, so if you accidentally break some of the rules and can’t get your bonus, it might be enough to put you off ever playing at that online casino site again. Bonus T&Cs are taken very seriously by casino sites to prevent bonus abuse, so if you misread the terms or forget to carry out an action (like enter the promo code), you can’t usually access the promotion.

What’s gone wrong?

You’ve unwittingly broken some of the bonus T&Cs, so you’re not able to claim the offer, or you’re having issues with your withdrawal.

What to do next

Follow our tips below to figure out what the root of the problem might be and how you can solve it.

Bonus Terms Violation Frequently Asked Questions

Did you claim the bonus in time?

Almost all online casinos apply time limits of some sort to offers, so you might have seven days or 30 days to claim the offer once you’ve signed up, and then you might get a specific amount of time to use the offer and then a certain amount of time to meet the wagering requirements. If you’re trying to claim an offer outside of the given amount of time, the offer will have expired and will no longer be showing in your account.

Is the bonus valid in your region?

Although some online casinos display a general welcome offer on their website, the specifics of the offer might vary between the countries in which they are licenced. You’ll need to make sure that you understand the specific offer for your region, and that you don’t live somewhere where bonuses are not actually available.

Do you have multiple accounts?

To prevent bonus abuse, most casinos consider it a violation of the T&Cs if you sign up for multiple accounts and try to claim bonuses with each of them. Even if you use different email addresses, this will be picked up when you’re verifying your account. You might be totally innocent in that you may have created an account years ago and forgotten all about it, so it’s best to check this just to make sure.

Did you check the bonus T&Cs carefully?

Even if you’ve stuck to all of the obvious T&Cs, there might be a few conditions in the fine print that have led to you not getting your bonus, or having it revoked. For example, if someone else has used your address or IP address to sign up at the online casino, the bonus might only be valid once per household, so you’d lose out. You might have also claimed a bonus at a sister site, and some casinos restrict you to one welcome offer across the group.

Final step

If you were unable to resolve the issue yourself, you’ll need to get in touch with the casino’s customer support team via live chat, email, or phone.

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