Betsquare Solves Your Casino Issues

Request to Remove a Bonus

While bonuses are the main reason that some people sign up and play at online casinos, there’s one major reason why you may want to opt out: wagering requirements. Even aside from the restrictions that are applied to the bonus or winnings from free spins, some online casinos apply wagering requirements to your original deposit amount, which can significantly limit your wins and your play. While some casinos ask you to opt in or use a promo code, others give you the bonus automatically, so you might need to specifically request to have it removed.

What’s gone wrong?

You’ve been given a bonus that you didn’t want to claim due to the T&Cs, so you would like to have it removed from your account.

What to do next

Follow our tips below to figure out what the root of the problem might be and how you can solve it.

Bonus Removal Frequently Asked Questions

What type of offer is it?

Deposit match bonuses are the type of offer that you want to avoid if you don’t want to risk wagering requirements, but there are other types of bonuses that you can simply ignore if you don’t want to use them. For example, if you’re strictly a casino player and you get given a sports bonus or free bet, you don’t need to use it. Similarly, if you’re given free spins on a game that you have no interest in playing, you can just leave them to expire, which might be easier than asking for them to be removed.

Did you enter a code to claim the bonus?

To avoid players being credited with bonuses they don’t want, many online casinos require you to use a special promo code to claim the offer, or you might need to specifically opt-in to get it. If you decide to enter the promo code or opt into the offer, it might be a little more difficult to have it removed, as this is a deliberate action. Nevertheless, you should still get in touch with the support team.

Did you use any of the bonus?

If you get a bonus that you don’t want, it’s best not to use any of it, as this will make it easier for the customer support team to remove it from your account. The main reason for this is that there’s a risk that you might have a win with the bonus funds, and in that case, it’s not just the bonus money that needs to be removed from your account, but also the winnings.

Can you get in touch with the support team?

If you want to have your bonus removed, you should contact support immediately before you start playing. This makes it a lot easier to have the rogue bonus removed before any damage is done.

Final step

If you were unable to resolve the issue yourself, you’ll need to get in touch with the casino’s customer support team via live chat, email, or phone.

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