Betsquare Solves Your Casino Issues

A Glitch in the Game Software

Online casino software is generally pretty robust. The games are all thoroughly tested before being released to you, and in general, they’re optimised for all devices, including laptops, mobile phones, and tablets. However, as is the case with all software, there might be some occasions where you’ll experience a software glitch. This can be frustrating because if a game freezes or glitches in another way, it might have an impact on your winnings – for example, they might not be credited to your online casino account correctly.

Glitches can take quite a few different forms. The most common one is a game freezing or crashing and kicking you out in the middle of a session, but a game might also simply not enter the bonus feature correctly, not award free spins where they’re due, or on one spin, the reels may just keep spinning and never land.

What’s gone wrong?

Due to some type of technical glitch, the online casino software (like a slot game or live dealer game) is behaving in a way that it shouldn’t.

What to do next

Follow our tips below to figure out what the root of the problem might be and how you can solve it.

Software Glitch Frequently Asked Questions

Have you checked your internet connection?

The most common reason for what you might view as a software glitch is just a poor internet connection. You might need to turn your Wi-Fi on and off and move closer to the router, or if the issue persists, you may need to check with your internet provider to see if there is a wider issue.

Is your software up to date?

If you’re playing on a mobile device, you might have downloaded the casino’s app, or you may be playing on your mobile browser. While most online casino games are optimised for use on mobile phones, you’ll always get the best possible experience if you have an up-to-date operating system on your phone. If you’re running an older version (or if you have a really old mobile phone), you might experience lags, or the game might freeze.

Have you thought about how the glitch has impacted your play?

Of course, you always want online gambling software to work correctly, but there are some cases where it’s even more important. For example, if you trigger a free spins round but it doesn’t work correctly, or if you’re lucky enough to land a big progressive jackpot, but the money doesn’t go into your account, it’s even more frustrating. We advise you to document what has happened and screenshot the error so that it will be easier for you to explain the issue to the support team.

Final step

If you were unable to resolve the issue yourself, you’ll need to get in touch with the casino’s customer support team via live chat, email, or phone.

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