Online casino software is generally pretty robust. The games are all thoroughly tested before being released to you, and in general, they’re optimised for all devices, including laptops, mobile phones, and tablets. However, as is the case with all software, there might be some occasions where you’ll experience a software glitch. This can be frustrating because if a game freezes or glitches in another way, it might have an impact on your winnings – for example, they might not be credited to your online casino account correctly.
Glitches can take quite a few different forms. The most common one is a game freezing or crashing and kicking you out in the middle of a session, but a game might also simply not enter the bonus feature correctly, not award free spins where they’re due, or on one spin, the reels may just keep spinning and never land.
What’s gone wrong?
Due to some type of technical glitch, the online casino software (like a slot game or live dealer game) is behaving in a way that it shouldn’t.
What to do next
Follow our tips below to figure out what the root of the problem might be and how you can solve it.