Betsquare Solves Your Casino Issues

Account Has Been Closed

If you’re enjoying your gambling experience at an online casino and you suddenly find your account closed, you’ll probably be confused and frustrated. While your account is closed, you won’t be able to gamble, and you also won’t be able to access your funds. Account closure is usually a result of an online casino thinking that you’re trying to abuse bonuses or commit some type of fraud, and in general, it needs to be a pretty serious offence for the account to be closed. Although sometimes an account closure is permanent, it also might just be a case of a misunderstanding, and it’s important to remember that sometimes checks are done using automation, which might flag your account accidentally.

What’s gone wrong?

The online casino thinks you’ve violated one of the important T&Cs, so your account has been closed completely.

What to do next

Follow our tips below to figure out what the root of the problem might be and how you can solve it.

Account Closure Frequently Asked Questions

Did you fail the verification checks?

Due to licencing regulations, online casinos require you to verify your account at some point, usually before you can make your first withdrawal. If you enter inaccurate details (e.g., the wrong address or date of birth) and your account can’t be verified, it will likely be suspended or temporarily closed.

Did you violate bonus terms and conditions?

If you violate the bonus T&Cs, which might be deemed bonus abuse, your online casino account might be restricted or even closed completely. Bonus abuse is taken very seriously by online casinos, so unless you can prove that it was really an accident, you might not be able to re-open your account.

Did you ask for your account to be closed?

There are a few reasons why people might opt to close their online casino accounts themselves – for example, for responsible gambling reasons or if they just don’t want to play there anymore. If your account has been closed, it might be that you accidentally requested for this to happen.

Do you have multiple accounts at the same casino?

This is one of the main reasons why you may find that your online casino account gets closed. You’re only allowed to have one account at an online casino, and even if you make multiple different email addresses to create several accounts, the truth will transpire when you try to verify your account. There are times when you might make an extra account by mistake, forgetting that you already had one, and in that case, the support team can usually help.

Final step

If you were unable to resolve the issue yourself, you’ll need to get in touch with the casino’s customer support team via live chat, email, or phone.

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