Betsquare Solves Your Casino Issues

Accused of Bonus Abuse

Bonus abuse is a lot more serious than simply breaking a promo’s T&Cs. As such, there are often tough consequences for players who are seen to be abusing bonuses, and you might see your account restricted or permanently closed. Often, it might be a misunderstanding between yourself and the online casino, in which case you should be able to just get in touch with the team and discuss the issue with them. You might not even realise that you’ve unwittingly done something that the online casino considers to be bonus abuse.

What’s gone wrong?

You’ve been accused of purposely breaking the rules of an online casino, with the aim of fraudulently claiming bonuses.

What to do next

Follow our tips below to figure out what the root of the problem might be and how you can solve it.

Bonus Abuse Frequently Asked Questions

Do you understand what the casino considers to be bonus abuse?

In general, bonus abuse has a similar definition across most online casinos, but there might be a few things that are different at a particular one. For example, while some casinos will allow you to claim offers across all of their sister sites, others consider this to be bonus abuse. It’s important to read the full T&Cs so that you can be certain of anything that could be flagged as abuse.

Have you opened multiple accounts at the online casino?

This is the most common form of bonus abuse, and it’s the reason why casinos restrict players to one account per home address or IP address, and also the reason why certain payment methods like Skrill and Neteller aren’t usually accepted for claiming promos. If you’ve opened multiple accounts at the online casino, you might be flagged as a bonus abuser, even if you’ve done it by accident.

Has someone else used the same details as you?

As we mentioned, some online casinos only allow one account per household. It’s possible that a previous tenant of your home might have had an account and not updated their details, or that someone in your family or household has already signed up for an account and claimed the bonus before you.

Have you stuck to the T&Cs laid out for the promo?

We always recommend that you read the T&Cs of an online casino promo in full before you decide to claim. One example is that some online casinos restrict play on specific games with a bonus, and if you’re placing bets on games like roulette, you might be seen to be abusing the bonus. The same applies to sports betting, as betting sites tend to lay out strict T&Cs for the use of your bonus.

Final step

If you were unable to resolve the issue yourself, you’ll need to get in touch with the casino’s customer support team via live chat, email, or phone.

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