Betsquare Solves Your Casino Issues

Can’t Complete Registration

When you want to sign up for a new online casino, few things are more frustrating than getting an error message and not being able to complete the sign-up process. While it might be as simple as a tech glitch, there are a whole range of other reasons why an online casino might reject you as a player. Luckily, these issues are usually easily resolved, so you’ll be playing before you know it.

What’s gone wrong?

You’re trying to sign up for your online casino account, but there’s an error and you can’t successfully create the account.

What to do next

Follow our tips below to figure out what the root of the problem might be and how you can solve it.

Registration Issues Frequently Asked Questions

Are you located in an accepted region?

Most online casinos accept players from a number of regions, but there are also some areas that are restricted. For example, just because an online casino is available in Ireland, it doesn’t mean that you can play in the UK. This might mean that you can’t enter an address in one of the restricted countries, and even if you can, it might lead to your account being suspended as soon as you’ve opened it. If you are in an accepted country and you still can’t sign up, make sure you don’t have any VPNs interfering with your IP address.

Did you need to verify using a code?

Some online casinos require you to verify your account at the sign-up stage, using a special code that might be sent to your email address or via SMS. Other online casinos just ask you to verify your account using a link in an email. If you don’t enter the code or click on the link, your account might be restricted until you do so. If you can’t see any communications from the online casino, have a look in your spam or junk folders, or get in touch with the support team to ask them to re-send the code.

Do you already have an account with the online casino?

You’ll only be able to create one account with an online casino, so if you already have one, you won’t be able to sign up again. If you’re a really keen online casino player, there’s a chance that you might have created an account years ago and never used it, so you might have forgotten all about it. Search for the online casino’s name in your email account to retrieve your old details, or use the reset password option if you can’t remember it, so you can get back into your account.

Do you understand all the online casino’s T&Cs?

If you’re experiencing issues creating an account, it might be because there’s something in the T&Cs that you haven’t seen. For example, someone else at your address might have created an account already, you might be too young to sign up and gamble (age restrictions vary per country, but you need to be at least 18 in most nations), or you might be accidentally violating another condition.

Final step

If you were unable to resolve the issue yourself, you’ll need to get in touch with the casino’s customer support team via live chat, email, or phone.

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