Bonuses and offers are one of the main reasons people sign up at online casino sites, so if you accidentally break some of the rules and can’t get your bonus, it might be enough to put you off ever playing at that online casino site again. Bonus T&Cs are taken very seriously by casino sites to prevent bonus abuse, so if you misread the terms or forget to carry out an action (like enter the promo code), you can’t usually access the promotion.
What’s gone wrong?
You’ve unwittingly broken some of the bonus T&Cs, so you’re not able to claim the offer, or you’re having issues with your withdrawal.
What to do next
Follow our tips below to figure out what the root of the problem might be and how you can solve it.