Betsquare Solves Your Casino Issues

Violation of Casino Terms & Conditions - AU Casino

When you sign up at an online casino, you agree to abide by their T&Cs – you’ll even tick a box to that effect during registration. Ideally, you should read all the casino’s T&Cs before you sign up because even though they’re usually pretty standard, there are sometimes a few unique pieces of information that you need to be aware of. If you’re found to be violating the terms (even if it’s an accident), your account might be closed or suspended. The good news is that there are some T&C violations that are much less serious, and which you can solve yourself.

What’s gone wrong?

Your account has been suspended or closed, or you can’t claim a bonus because you’ve broken the casino’s T&Cs.

What to do next

Follow our tips below to figure out what the root of the problem might be and how you can solve it.

Violation of Casino Terms & Conditions Frequently Asked Questions

Did you read the T&Cs in advance?

The best way to protect yourself against any unwanted consequences is by ensuring that you understand what the casino does and does not allow. The T&Cs are always available, so if you’re having trouble, you can read them at any time.

Do you understand what will happen if you break the casino’s rules?

There are certain things that may result in you getting banned from an online casino, for example, if you’re seen to be abusing bonuses or if you’ve given false information about your identity or age. If you break other rules – for example, bonus terms – you might have to forfeit your bonus or even winnings from your bonus funds.

Have you read all communications from the casino?

If you suddenly find that your account isn’t working or that you’re not receiving bonuses, the casino might have flagged that you’ve violated terms, and gotten in touch with you via email, SMS, or your inbox on the casino site. Remember to check your email’s junk folder just in case the messages have gone in there. In the rare case that the online casino makes a change to their T&Cs, they’ll likely communicate this to you in the same way.

Are all of the terms legal?

Online casinos can’t simply implement any conditions they want – the T&Cs do need to align with those stipulated by their licencing body, so if there is a really serious problem, you could get in touch with the authority that the casino is licenced by (for instance, the UKGC or MGA).

Final step

If you were unable to resolve the issue yourself, you’ll need to get in touch with the casino’s customer support team via live chat, email, or phone.

Was this helpful?

We’re glad we could be of help.

Thank you for following the suggested steps to resolve your issue!

Fill in the complaint submission form

  • Be descriptive
  • Play fair
  • Don’t use caps lock
  • Provide proof to support your claim
  • Using false or fake evidence is against the law
  • View guidelines before submitting your complaint

Following information will not be published.