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Money Missing from Account - AU Casino

When you play at online casinos with your own real money, you’ll probably be keeping a very close eye on how much is in your account at any one time. Sometimes, due to very rare technical glitches, you might see less money in your account than you expected, or your deposit might not go through when you try to fund your account. This can be very frustrating and you probably won’t want to keep playing at the online casino site until the issue is fully resolved. The reasons behind missing funds are usually small, technical issues, and in some cases, you can solve the issue by doing something as simple as refreshing the page or logging in and out of your account.

What’s gone wrong?

You’ve made a deposit and the amount of money showing in your online casino account isn’t what you expected, or there are funds missing from your account for some reason.

What to do next

Follow our tips below to figure out what the root of the problem might be and how you can solve it.

Missing Funds Frequently Asked Questions

Has the money left your bank account?

If you think you’ve made a successful online casino deposit, there’s always the chance that the money might not have left your bank account because the payment failed. Double-check your account and give it some time just in case there’s been a delay from your payment provider. If the money never leaves your account, just try depositing it again.

Did you use the money?

Before you raise your missing funds as an issue, think back on your transactions and gameplay, and make sure that the missing money isn’t just due to you playing a game and forgetting, or playing for a higher spin value than you remembered. It’s not difficult to lose track of time and forget how much you’re spending (wagering limits and session time limits can help you combat this).

Did you check your account history?

Most online casino sites have an account history section where you can check all of your deposits and withdrawals and, in some cases, even see a summary of what you spent your money on. If you think that you’re missing any funds from your online casino account, it’s a good idea to check your transaction history, so that you can be certain that the money is really missing before you report it to the support team. The team will then be able to conduct a full investigation as to where the money went, and the more information you can give them when you first noticed the discrepancy, the better.

Final step

If you were unable to resolve the issue yourself, you’ll need to get in touch with the casino’s customer support team via live chat, email, or phone.

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