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Betsquare Solves Your Casino Issues

Deposit Not Accepted - AU Casino

There’s nothing more frustrating than being ready to start playing all your favourite games, and then you’re not able to deposit money into your account. Not only does this cause delays with your gaming, but you also might miss out on claiming promos, and it’s sometimes enough to make you want to go off to another online casino instead. Luckily, deposit issues are usually minor, so you’ll most likely be able to solve them yourself, without even needing the intervention of the support team.

What’s gone wrong?

You’re trying to make a deposit at your online casino of choice, but you’re running into problems, or the money isn’t showing in your online casino account.

What to do next

Follow our tips below to figure out what the root of the problem might be and how you can solve it.

Deposit Not Accepted Frequently Asked Questions

Is there an issue with your payment method?

If your online casino deposit isn’t accepted, the chances are it might be an issue with your payment method, rather than with the online casino. Have you entered all your payment details correctly? Is your bank card still valid? Do you have enough funds in your account? All of these are valid questions to ask yourself as you try to figure out why your deposit isn’t working.

Is your account verified?

While some online casinos will allow you to deposit without verifying your account, this depends on the casino, and on your location. Before you can make a deposit, you might need to provide your ID and proof of address documents, so that the online casino can make sure you are who you say you are.

Are there any limits on your account?

Some online casinos prompt you to set deposit limits during the sign-up stage, and you might do this without really thinking about how the limits will impact your deposits. If you reach your limit, you won’t be able to add any more money to your account until a certain period has passed. If you want to increase your limits, keep in mind that this usually takes about a week, so it’s not a quick fix.

Did the money definitely not reach your online casino account?

If you make frequent, small deposits into your online casino account, it might be easy to lose track of the money you’ve added, so when you see your online casino balance, it might seem lower than you thought. In this case, you can check the transaction history in your online casino account to see if all of your deposits are there, or you can have a look at your bank account or other payment method to see if any money left.

Final step

If you were unable to resolve the issue yourself, you’ll need to get in touch with the casino’s customer support team via live chat, email, or phone.

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