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Charged Twice - AU Casino

Usually, when you make a deposit at an online casino, you can expect things to go smoothly. Once you complete your transaction, you’ll only have to wait a second or two before your balance updates, and it’s very rare for there to be any issues with your payment. However, occasionally, there might be a technical glitch, which could result in the money being taken from your payment method twice but only reflected in your online casino account once. This can be really frustrating for you as a player because some of your own money will be missing. Luckily, this is usually quite easily solved.

What’s gone wrong?

You’ve made a successful deposit into your online casino account, but the money has left your bank account or other payment method twice.

What to do next

Follow our tips below to figure out what the root of the problem might be and how you can solve it.

Charged Twice Frequently Asked Questions

Was the online casino payment definitely charged twice?

If you use the same payment method for multiple online casinos and e-commerce transactions, it’s easy to lose track of what’s leaving your account. If you check your balance quickly and see less money than you expected, you might immediately assume that you were charged by the online casino twice, when in fact, it might have been a delayed payment to another provider or a different charge that you’d forgotten about.

Have you contacted your bank or payment provider?

If you’re certain that you’ve been charged twice, the best course of action is usually to get in touch with your payment provider (like your bank) directly, so that they can check what happened. They might ask you to verify that you made specific transactions, and they’ll have access to see exactly what went into and out of your account. They might be able to refund you the missing money, but this may take a few days.

Did you definitely only deposit once?

If you’re using certain payment methods (particularly very convenient ones like Apple Pay), you might not realise how quickly you can make a deposit. You may have deposited twice without noticing, and it might just be a small lag causing the money to not show up in your online casino account.

Have you double-checked your deposit history?

Many online casinos have a deposit history section within your account details, so you should be able to double-check this to see if you might have made any accidental deposits. If your deposit only shows once here, you can use this to explain the issue to the support team.

Final step

If you were unable to resolve the issue yourself, you’ll need to get in touch with the casino’s customer support team via live chat, email, or phone.

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