Betsquare Solves Your Casino Issues

Game Software is Not “Fair”

When you play at a licenced online casino, you can be absolutely sure that the games are totally fair. They run on Random Number Generator (RNG) technology, which means that the outcome of every spin is completely random, and there’s nothing that the player can do to increase the chance of winning. The games are also tested and audited for fairness before you can play by bodies like eCogra, ensuring fairness and transparency at online casinos. That being said, casino software isn’t totally infallible, so there might be times when you’re sure that the RNG has failed and caused you to lose money.

What’s gone wrong?

You don’t believe that the gambling software is working in a fair and random way.

What to do next

Follow our tips below to figure out what the root of the problem might be and how you can solve it.

Game Software Fairness Frequently Asked Questions

Do you understand Random Number Generators?

It’s worth doing some research on Random Number Generator technology so that you’ll be fully aware of exactly how it works. It’s important to remember that even though the games are totally fair, it doesn’t mean you’ll always win, or that you’ll have any wins at all within a gaming session. Remember, there’s also a built-in house edge to bear in mind.

Have you checked the RTP and volatility of the game?

The Return to Player (RTP) percentage refers to the amount of money staked on a game that should theoretically return to players over time, and although this is never an indicator of whether or not you’ll win during a specific gaming session, it can be a guideline on how much you can expect to win over time. If you’re playing a lower RTP slot, it shouldn’t be surprising that you haven’t won much. Similarly, the volatility impacts potential wins, so if you’re playing a high volatility slot, you might also have to wait longer for a win (but it should pay out more).

Is the casino licenced?

If you’re playing at an online casino that isn’t legit, you run the risk of playing games that haven’t been tested and don’t have a guarantee of fairness. It goes without saying that you should avoid these online casinos at all costs, because not only might you experience unfair games, but your data and payments might not be safe either. You can always tell if an online casino holds a proper licence, as these details will be listed in the footer of the casino website. It’s also always worth doing a quick Google search to check the casino’s reputation before you decide to sign up and deposit your own money.

Final step

If you were unable to resolve the issue yourself, you’ll need to get in touch with the casino’s customer support team via live chat, email, or phone.

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