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Betsquare Solves Your Casino Issues

Other Issues - AU Casino

No matter how good the casino is, how well you read the T&Cs, and how good the FAQs section is, sometimes you just encounter an issue that leaves you stumped. It could be an issue with your payments, a game malfunctioning, or any of the online casino’s features not quite working in the way you expected. There are a few key things you can do to try to resolve the issue yourself before you get in touch with the casino’s support team.

What’s gone wrong?

You’re having another problem with the online casino that we haven’t yet covered.

What to do next

Follow our tips below to figure out what the root of the problem might be and how you can solve it.

Other Issues Frequently Asked Questions

Have you verified your account?

If you haven’t verified your online casino account, you might run into issues. For instance, you might not be able to claim promotions or withdraw any money. Verifying is usually a really simple process and most online casino websites have a built-in document uploader to make things super easy for you. If you’re struggling to verify your account, you can always contact the support team, and they’ll be able to talk you through the documents you need and how you can go about completing the verification process.

Have you checked your internet connection?

If the online casino website isn’t working the way you expected it to, the problem might be something as simple as your own internet connection. You might need to reboot your router or get in touch with your internet provider to check if there is a bigger issue.

Have you tried a different device or browser?

Sometimes an online casino just isn’t compatible with a certain device or browser, and this can lead to issues with your experience. You can always try logging in to your account using a different browser, switching from desktop to mobile or vice versa, or downloading a newer version of your operating system.

Have you checked your payment provider?

If there are any problems with your payments to an online casino or your withdrawals, it might be due to a problem with your provider, rather than with the online casino. It’s a good idea to check with the provider to see if they are experiencing any issues, or if they ever block online casino transactions.

Could there be any external reason for the issue?

Before you contact the support team, think about any other potential reasons for the issue you’re experiencing. If it’s something small, chances are it could just be a technical glitch, and it might go away after a short time. If it’s a bigger issue that’s impacting your ability to play, deposit, withdraw, or win real money, then you should definitely contact the team immediately.

Final step

If you were unable to resolve the issue yourself, you’ll need to get in touch with the casino’s customer support team via live chat, email, or phone.

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