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Verification Problems - AU Casino

Online casino verification is important, as it’s a major hallmark of a quality online casino. Licenced casinos in almost all regions require players to verify their accounts either to sign up, or before withdrawing any real money. Overall, it’s usually a very simple and seamless process, but there might occasionally be times when your verification doesn’t work in the exact way you’re expecting. This can be problematic because it can delay your real money withdrawals, and in some cases, you won’t be able to claim bonuses until your account is verified.

What’s gone wrong?

Your account verification hasn’t worked, so any withdrawals are delayed and certain features might be restricted.

What to do next

Follow our tips below to figure out what the root of the problem might be and how you can solve it.

Verification Issues Frequently Asked Questions

Do you fully understand the verification process?

Make sure that you’ve read the online casino’s T&Cs in full so that you know exactly what’s required for the verification process. The process is standardised at most casinos (upload a copy of your ID and proof of address documents), but some casinos might have slightly different processes or timelines. For example, at some casinos, you might need to get in touch with the support team via email to verify, while at others, there is a document uploader in your account section. You’ll need to wait for your documents to be reviewed before your verification will be complete.

Did your documents upload correctly?

If you’re using a document uploader, make sure that there have been no technical issues with your uploads. If you can’t manage to upload your documents correctly, you might need to try a different browser or device or submit them via email instead.

Did you use accurate information when you signed up?

It’s always important to make sure that you use the correct details that are on your ID and proof of address documents when you’re creating your online casino account. This includes your legal name, your address, and your date of birth. If there are any discrepancies between the details in your account section and what’s on your ID documents, you will likely experience delays in verification.

Are you in a region where the casino is legal?

Many online casinos are only licenced to operate in specific locations. Almost all casinos will show the correct version for your country based on your IP address, but some people might use a VPN or find another way around geo-restriction. If you’re located in a region where the online casino is not actually licenced to operate, this will be picked up when you submit your documents to verify your account.

Final step

If you were unable to resolve the issue yourself, you’ll need to get in touch with the casino’s customer support team via live chat, email, or phone.

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