Betsquare Solves Your Casino Issues

Delayed Deposits & Withdrawals

There are two types of delayed payments that you might experience at online casinos: delayed deposits and delayed withdrawals. The former can be annoying because it will delay you from getting started with your gambling, and possibly even claiming your bonus! A delayed withdrawal that takes longer than the given timelines can also hold you back from getting your hands on your winnings, so it’s important that you know how to troubleshoot the issue.

What’s gone wrong?

You’ve made a deposit or requested a withdrawal, and it has still not arrived in your account after the casino site’s given timelines.

What to do next

Follow our tips below to figure out what the root of the problem might be and how you can solve it.

Delayed Payment Frequently Asked Questions

Have you checked the casino’s T&Cs?

While it might be easy to assume that an online casino will accept your deposit or withdrawal within the same timeframe that you might have experienced at other casinos before, that’s not always the case. You’ll need to check the T&Cs carefully to ensure that you know what the specific timelines are, because some online casinos can take several days to process withdrawals, after which the individual payment method timeline will begin.

Does your chosen payment method have its own timelines?

If you swap between payment methods often, you might not know what to expect from each method. For example, e-wallet transactions are usually pretty quick (within 24 hours), but if you’ve decided to withdraw to a method like a bank card, or by using a bank transfer, you’ll most likely have to wait a few extra days to get your money. This can sometimes be up to ten days for bank transfers, so make sure you’ve waited the given maximum amount of time before you query it.

Have you verified your account?

Before you can get your winnings deposited into an account of yours, your online casino account will need to be verified. While some online casinos in certain regions require you to verify your identity at the sign-up stage or before you deposit for the first time, others don’t require it until you’re withdrawing. If you don’t verify early, you might experience a delay with your withdrawal. Verifying is easy and can be done by submitting your ID and proof of address documents to the online casino.

Have you checked your email for communication from the casino?

If anything has gone wrong with your deposit or withdrawal for any reason, the online casino might pick this up and get in touch with you either via your account section or by sending an email to the email address that is registered to your account. If this is the case, they can help you solve the problem.

Final step

If you were unable to resolve the issue yourself, you’ll need to get in touch with the casino’s customer support team via live chat, email, or phone.

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