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Unable to Claim Bonus - AU Casino

If you’re ready to kick off your online casino experience and you don’t get your bonus, it’s undoubtedly disappointing. Even if you’re a regular player looking forward to claiming an exciting matched deposit or some free spins, something might go wrong, resulting in your bonus not being credited. It might be a quick fix, for example, getting in touch with the team to ask them to credit the bonus manually, or it might be that you’ve forgotten to do something like use a promo code.

What’s gone wrong?

You’ve made a deposit and attempted to claim a casino bonus or free spins, but you can’t see the promo credited to your account.

What to do next

Follow our tips below to figure out what the root of the problem might be and how you can solve it.

Bonus Not Given Frequently Asked Questions

Are there any country restrictions on your bonus?

Many online casinos are available in a whole range of different countries, but the offers and their T&Cs might be slightly different. For example, some countries or regions can be completely excluded from receiving bonuses, while others have different minimum deposit amounts, different time limits, or other restrictions that you need to be aware of. The best place to find all of this info is within the promo T&Cs.

Did you need to use a promo code?

While promo codes aren’t a requirement for all online casino offers, some casinos do require that you enter them to be able to claim. You might need to do this during the signup stage or with the cashier when you go to make your qualifying deposit. If you forget or enter the wrong code, you might not be able to get the offer retrospectively, but it’s still worth getting in touch with the support team to check if they might be able to manually credit it for you.

Did you use a valid payment method?

To prevent bonus abuse, many online casinos only accept specific methods for claiming promotions. For example, Skrill and Neteller deposits are usually excluded from welcome offers, and a few online casinos out there only allow deposits with debit cards to claim offers.

Have you checked the T&Cs carefully?

If you still haven’t figured out the issue, you might need to go back to the T&Cs and give them a thorough read, so that you can see if you missed any fine print. It might be that you have previously created an account at the online casino and gotten a bonus then, or you might have signed up at a sister site, and you can’t get offers at both. You might have also let the time limits on the offer lapse, or you might not have deposited enough to claim the full value of the bonus.

Final step

If you were unable to resolve the issue yourself, you’ll need to get in touch with the casino’s customer support team via live chat, email, or phone.

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