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Refund Not Allowed - AU Casino

Sometimes, you’ll want to ask for a refund from an online casino – just like you might do if you made any other online purchase or bought something in a shop. Unfortunately, it’s not quite as straightforward when you’re dealing with online casinos, as it would be if you were returning goods to a department store, for example. There are many reasons why an online casino might not allow you to have a refund, and some of them can be solved pretty easily, while others require you to get in touch with the support team and work through the issue.

What’s gone wrong?

You’ve asked your online casino to refund some of your money, but the request has been rejected.

What to do next

Follow our tips below to figure out what the root of the problem might be and how you can solve it.

Refund Not Allowed Frequently Asked Questions

Does your payment provider allow refunds?

There are certain payment methods that you can’t use to withdraw funds, so they also can’t receive refunds. Usually, these are prepaid options like Paysafecard, but depending on the casino, other methods might also have restrictions. In addition, you usually need to have made a deposit using a payment method before you can use it for refunds or withdrawals. You can usually see all of this information on the casino’s payment page, or within the T&Cs. If your chosen method doesn’t accept refunds, you might have to choose another one, like a bank transfer.

Does your money have wagering requirements attached?

While most online casinos only apply wagering requirements to bonus money or winnings from free spins, some also add wagering to your initial deposit, in which case you won’t be able to withdraw or get a refund of your money unless you agree to lose your remaining bonus money and any winnings that you’ve had from the bonus.

Have you read the T&Cs in full?

While many online casino T&Cs are similar across all casinos, there will always be a few which are unique to your specific online casino of choice. There might be certain terms that dictate exactly when and how you can claim a refund or withdrawal, so it’s important to ensure that you totally understand each of them. If there’s anything that you’re not sure about, you can always make a note and contact the support team for further explanations.

Have you verified your account?

To prevent money laundering and other types of fraud, online casinos require you to verify your account before you can withdraw or get any refunds. You’ll always need to ensure that you provide ID and proof of address that matches up with your casino account details.

Final step

If you were unable to resolve the issue yourself, you’ll need to get in touch with the casino’s customer support team via live chat, email, or phone.

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