Players Palace Casino homepage
Players Palace Casino homepage
Players Palace Casino logo

Players Palace Casino Review

  • 4,2 / 5

Lisa Cheban  |  May 28, 2024  | Updated on: May 28, 2024

Players Palace Casino is a well-established online casino backed by some of the top names in the online gaming industry. The casino offers a brilliant range of award-winning pokies, table games, video poker and jackpot titles, appealing to players of all experience levels. 

As a powerful player in the iGaming space, the operator claims to deliver Canadian players one of the best interactive gaming experiences available online. Here at Betsquare, we decided to put that claim to the test. Our expert casino reviewers took to the site to discover exactly what’s behind this exciting casino brand, and now we’re here to dish the dirt.

In this Players Palace Casino review, we discuss the site’s usability, the type of games you can expect to find in the lobby, which software providers are available, your banking options, and, of course, the welcome bonus currently offered to new players. 

Let’s find out how Players Palace Casino performed against the competition. Hold on tight, folks. We’re going all in.

Players Palace Casino Overview

First, it’s worth noting that Players Palace Casino has been around for a while. A veritable veteran in the online casino space, having opened its virtual doors to players in Canada back in 2006. 

This popular online gambling site offers an impressive array of premium casino games from some of the industry’s top providers, including Stormcraft Studios, famed for developing the iconic Immortal Romance series. 

Players Palace Casino is operated by Fresh Horizons Ltd Casinos, responsible for some 27 online casino brands, including sister sites Zodiac Casino and Golden Tiger Casino

It is a reputable online gambling site that holds a Kahnawake license to operate in Canada and is independently audited and certified by eCOGRA.

What’s immediately obvious when looking around the site is that if you’re a fan of online pokies and iconic slots, you will be suitably delighted with the range of award-winning titles on offer in the casino lobby. 

Interface and User Experience

Players Palace Casino homepage

When you load the Players Palace Casino homepage, you’re presented with information about the operator’s sign-up bonus. This is the perfect start as you can be sure you won’t miss your opportunity to take advantage of the bonus. 

Unfortunately, despite the operator’s authority, the site itself does feel a little bit clunky as you bounce between its various corners, and there are some questionable design choices. There’s a lack of cohesion and fluidity as you navigate your way through the menu options. 

Still, once you’re in the lobby, it’s easy enough to find your way around, and games launch and perform adequately, so you don’t need to worry about losing any quality in the actual gameplay.                       

The mobile casino user experience is the same as the desktop version on smartphones and tablets, regardless of which operating system you’re using. There’s plenty of whitespace in the online casino lobby, making it easy to distinguish the different game tiles and read the names clearly. You can filter by popular titles, game types, and what’s hot and save your favourites to a menu tab. 

It’s certainly not the prettiest of online casinos, but what soon became apparent to our Players Palace Casino review team is that the operator values usability over aesthetics.

How to Create an Account and Register at Players Palace Casino

The Players Palace Casino registration process is straightforward. When you’re ready to create your new Players Palace Casino account, follow these simple steps, and you’ll be ready to go in no time: 

  1. Navigate to the Players Palace Casino website and look for the green sign-up button to register and claim your welcome bonus. 
  2. Follow the prompts to enter your details, including your name, a valid email address and phone number, and your date of birth. Remember, only players 19 years of age and older are eligible to sign up. 
  3. Make sure you click to opt into your welcome bonus and then hit the orange “access bonus here” button to complete your Players Palace Casino sign-up.
  4. You’ll now be prompted to head to the cashier and make your first deposit to claim the first part of your bonus. 
  5. Head to the casino lobby to browse the fantastic content and select your first game. 

Players Palace Casino Game Selection 

When it comes to games, our expert casino reviewers believe in quality over quantity, and in this, the Players Palace Casino does not disappoint. 

With over 500 games in the casino lobby, you’ll find award-winning content and some of the industry’s most influential titles, such as the iconic Mega Moolah progressive jackpots series. 

While pokies are the most represented on the casino floor, you will also find plenty of table games and casino classics to choose from, such as poker, roulette, and blackjack. 

Plus, a selection of unique casino content like video bingo and instant win games, as well as live-hosted titles streamed directly from prestigious, purpose-built iGaming studios. 


Online video slots are where most online casinos shine. These thrilling titles come alive thanks to the powerful technology that drives them, providing players with a truly immersive gaming experience. 

Packed with special bonus games and free spins rounds, these bright and engaging games are the pillar of any promising casino lobby. 

Whether you’re a fan of jackpot games, fishing titles, adventure sagas into faraway lands or the classic bars and sevens found on many a land-based casino floor, there’s something for everyone in this popular genre. 

The Games Global mega beast powers the Players Palace Casino pokies selection. This iGaming titan partners with some 40+ studio brands that have collectively unleashed a litany of award-winning content on the industry, bringing forth innovative new game mechanics and unique features that now dominate the slot game space. 

Look out for player-favourite games like Thunderstruck Wild Lightning from Stormcraft Studios, SpinPlay’s popular Amazing Link series, and Fortune Factory Studios’ incredibly successful Gold Blitz and ensuing titles, to name but a few. 

Table Games

When it comes to table games, you won’t be disappointed by the range available in the Players Palace Casino lobby. It’s richly stocked with 100+ titles, offering a multitude of variants of popular casino classics such as roulette and baccarat. 

You can enjoy classic blackjack with popular side bets, European, French, and American roulette varietals, plus immersive live dealer versions of all the table game classics. You’ll even find slot/table game mashups with popular titles like 9 Masks of Fire Roulette and 9 Pots of Gold Roulette, which add an extra layer of excitement to your gameplay. 

If you’re a fan of video poker games, you’ll find the selection available to be plentiful and conveniently accessible through a quick link in the site’s main menu. 

If Players Palace Casino table games are what you’re looking for, it’s safe to say this experienced operator has included enough and of adequate variety to keep even the most discerning players entertained and, indeed, coming back for more. 

Live Casino 

If you prefer the social aspect of playing live casino games, then head to the Players Palace Casino live casino lobby to discover a world of casino tables from On Air Entertainment, as well as unique titles and immersive game show games. 

While the quantity of games is somewhat limited, you will find a decent variety. Players Palace Casino live games include a selection of roulette tables with varying table limits and betting options, blackjack tables from $1 to $100, and six different baccarat tables. 

Discover unique live casino games, such as the popular live-streamed 9 Pots of Gold slot mashup and the 4-wheel mega roulette game Nexus Roulette. 

There is room for improvement in the live casino lobby, especially around the popular game show genre. With so many partnerships already established with leading iGaming suppliers under its belt, we can only hope this is an area the operator is looking to develop in the not-too-distant future. 

Players Palace Casino Software Providers

As mentioned, the Games Global machine works in partnership with a wide selection of software providers that have produced some of the most popular games to hit the industry in modern times, such as Alchemy Gaming’s thrilling XUP series. 

Players Palace Casino software providers include: 

  • Triple Edge Studios
  • All41Studios
  • Gameburger Studios
  • Northern Lights Gaming
  • Neon Valley Studios
  • Pulse 8 Studios
  • Stormcraft Studios
  • SpinPlay Games
  • Real Dealer Studios
  • GONG Gaming
  • Buck Stakes Entertainment
  • Foxium
  • Just For The Win
  • Old Skool Studios
  • PearFiction Studios
  • Slingshot Studios
  • Fortune Factory Studios
  • Alchemy Gaming
  • Crazy Tooth Studios
  • Gold Coin Studios
  • Snowborn Games
  • Half Pixel Studios
  • Eurostar Studios
  • Aurum Signature Studios


Players Palace Casino Bonuses and Promotions

No in-depth online casino review would be complete without looking at the sign-up bonus available to new players. The Players Palace Casino bonus that welcomes new players in Canada is a type of deposit match bonus that rewards new players for making an initial deposit. 

When you sign up for a new Players Palace Casino account, you can access a welcome bonus deposit match of up to $500, split across your first three deposits. The first deposit bonus is 100% up to $150, the second awards a 50% match up to $200, and the third and final bonus match is 25% up to $150. 


It’s important to note that you must claim your welcome bonus by making a deposit within the first seven days of sign-up. If you don’t, you’ll forfeit the bonus, which is only available once for each player. 

In addition, as with most online casino welcome bonuses, there are wagering requirements attached to this offer. This means that to withdraw any winnings accrued from playing with bonus funds, you will first need to fulfill the playthrough requirements. For the Players Palace Casino bonuses, the playthrough is 200x for your first and second deposits and 30x for the third, which we feel are very high. 

It’s worth remembering that when it comes to playing through your wagering requirements, different game genres have different contribution weightings. 

For example, when you’re playing pokies, you’ll be contributing 100% to your playthrough, but if you’re playing table games, only 10% of your wagering will count towards your playthrough. We recommend you always read through promo T&Cs to ensure you know what you’re getting into before claiming the bonus. 

Payment Methods at Players Palace Casino

Having a decent selection of payment methods available to players is also an important factor in analyzing an operator’s overall performance. Again, this is an area where Players Palace Casino impressed our review team.

Deposits made into your Players Palace Casino account are prompt, secure, and simple to complete. Click the orange deposit button and follow the prompts to get started. There is a $10 minimum deposit. You can choose from the following deposit banking methods: 

  • Bank and credit cards
  • Interac e-Transfer
  • Interac Instant
  • Paysafecard
  • Much Better
  • Google Pay
  • Neosurf
  • Flexepin
  • Payz


When it comes to withdrawing your winnings from your Players Palace Casino account, there are not as many options for players in Canada. You can use either OCT for direct credit to your Visa card, EFT to your CAD bank account, or Skrill.

The minimum you can withdraw at any one time is $50. Withdrawal times will vary depending on your financial institution, but the operator states a 48-hour processing time before the following delivery times for various payment methods: 

  • Visa – 3 working days
  • E-Wallets – 1 to 3 working days
  • Direct Bank Transfer – 6 to 10 working days
  • CAD EFT/E-Check – 2 to 3 working days

It’s also worth considering that when you make your first withdrawal, there is a chance you could be waiting up to 7 working days for necessary KYC verification checks to be completed. 

Players Palace VIP Program

There’s nothing like being rewarded for your loyalty, particularly given the wealth of online casino sites available now to players in Canada. This is why Players Palace Casino’s membership in the Casino Rewards VIP Loyalty Program is such a bonus. 

This unique VIP program encompasses some 29-member casinos where you can earn VIP points that lead to some fantastic prizes. The program has a tiered membership, meaning the more points you earn, the higher the latter you climb and the more impressive the rewards—from jackpot entries to birthday treats and exclusive games and rewards. 

Our team has reviewed some of the other casinos signed up for this popular VIP program, such as Luxury Casino and Villento Casino. Both passed our rigorous testing to earn the Betsquare seal of approval and offer players enticing welcome bonuses and engaging online gaming experiences. 


Players Palace Casino Customer Service

If you need to contact the Players Palace customer support team for any reason, you can do so by clicking on the help button in the site’s footer. This will take you to the operator’s ‘Contact Us’ page, where you can access the 24/7 live chat function, which opens on a separate web page.

Answers to our queries via live chat were prompt and informative, which goes so far as to compensate for the operator’s somewhat limited FAQs page. 

There are no phone numbers listed on the operator website; however, our team did find the helpdesk email address,, and a dedicated email address for banking enquiries,, which could help speed things along for payment-related issues.

Pros and Cons

Our team highlighted these notable pros and cons for players wanting to enjoy online casino games at the Players Palace Casino: 

Pros Cons
Wide range of popular online slot machines Limited selection of live game shows
24/7 customer support live chat High playthrough requirements for the welcome bonus
Decent selection of banking options Minimum withdrawals of $50

Final Thoughts

Well, there you have it. We’ve discovered the pros and delved deep into every dark corner of Players Palace online casino and can confirm that the brand does indeed live up to its reputation. 

Whether you’re a seasoned player looking to expand your online gambling avenues or a casual bettor eager to explore something new, you’ll find something for everyone at Players Palace. 

With its award-winning content and lucrative bonuses, the operator knows exactly what we’re looking for in an online casino site and delivers it in spades. 

While we were still left with a hankering for immersive TV-style game show titles, Players Palace Casino certainly scratched many an online casino itch. 

The selection of engaging slot machines was second to none, and its membership in the popular Casino Rewards VIP Loyalty Program added a whole new level of appeal as we could add to our precious VIP points. 

All up, we’d recommend giving Players Palace Casino a whirl, but just watch out for those pricey wagering requirements if you’re not a high roller. 

Lisa Cheban Author Betsquare

Lisa Cheban

Content Manager

Lisa works as a content writer and specializes in delivering top tier i-gaming content which is why her articles and blog posts are always very engaging and informative. Well spoken, and does her research very well in an industry where transparency, honesty and constant follow up is a rarity.

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Is the Players Palace Casino legit?

Yes, Players Palace Casino is a completely legitimate online casino site for Canadian players. It is licensed by the Kahnawake Gaming Commission and independently audited and approved by eCOGRA.

Does Players Palace Casino have a smartphone app?

Players Palace Casino does not have a native Apple or Android smartphone app, but you can access the site on any mobile browser thanks to its responsive website build.

Is there a minimum withdrawal at Players Palace Casino?

The Players Palace Casino, minimum withdrawal amount, is $50 for most transaction types, except for DBT/WIRE transfers, which have a $300 minimum.

Can I use my credit card at Players Palace Casino?

Yes, absolutely, you can use your credit card at Players Palace Casino, whether it’s a Visa or Mastercard. The operator accepts a range of payment options using its secure payment processing portal.

Who owns Players Palace Casino?

Players Palace Casino is owned by Fresh Horizons Ltd Casinos, which is registered and operated from the British Virgin Islands.