Platinum Play Casino Review

First, a little background. Platinum Play online casino was established in 2004, making it one of Canada’s oldest online casinos. The site takes advantage of Microgaming software, with all games coming from this provider (besides several titles from NetEnt and Evolution Gaming). That’s not necessarily a bad thing, as Microgaming is one of the industry leaders, developing casino games that are always up to the highest standards.

You can also rest assured the casino is safe to play at, as it’s licensed by the Malta Gaming Authority and certified by eCOGRA, ensuring a fair and secure gaming experience. The casino lobby boasts over 600 Microgaming titles, ranging from online slots to live casino games, and awaiting Canadian players are lucrative bonuses and promotions.

So yes, on paper Platinum Play looks like an excellent place for Canadian players. But what about the actual user experience?

We don’t mind retro-looking online casino sites, but we aren’t sure whether Platinum Play’s interface was deliberately designed to look like this. While we get that some people might find it nostalgic, we find the interface design at Platinum Play a bit… kitschy and, quite frankly, outdated.

Fortunately, while aesthetically speaking, the website design isn’t to our liking, it doesn’t damage the overall user experience. All games are grouped into categories and subcategories for improved navigation. We were able to quickly localize our favourite games. And speaking of games, what about the gameplay experience?

Well, we’re happy to say that every game runs smoothly, just like you’d expect from a Microgaming game. We played for hours and didn’t experience any significant lag to ruin our fun, which means Platinum Play ensures its software is up to date, even after all these years.

You can rest assured that your casino experience will be smooth and enjoyable with Platinum Play. Don’t expect anything overly immersive, though. We’d opt for some of the newer online casino sites if you’re after a more exciting and lifelike casino experience.

Platinum Play Mobile Casino

If you often play casino games on your mobile, you’d be happy to learn that Platinum Play grants you that choice. Truth be told, we doubt anyone would still play there if it didn’t, as mobile gaming has become the leading force in the online gambling industry. But just to clarify, there is a mobile version of Platinum Play. Moreover, it’s actually pretty well-optimized.

And while there isn’t a dedicated downloadable Platinum Play casino app, you can access its mobile version via your mobile browser. The mobile site performs as smoothly as the desktop version, and you can easily access and play all available games. We used it on an Android phone and iPhone, and it worked brilliantly on both. Platinum Play mobile casino supports Android, iOS, and Windows devices, so you can rest assured it will run on your phone or tablet.

Now let’s get to the main reason players visit online casinos – available games. When it comes to Platinum Play, we have good and bad news. The good news is that all the games available are top-quality and fair, as they are developed by Microgaming, an industry-leading casino software provider.

The bad news is that there aren’t many of them compared to other online casinos. Of course, over 600 titles, ranging from slots and table games to live dealer titles and video poker games, aren’t the lowest collection of games we’ve seen. For more picky players, however, it might not be enough, especially considering practically all games (with few exceptions) come from only one provider.

Let’s see what you can play at Platinum Play then, shall we?

Slot Games

No matter the online casino, online slots are always the most popular titles. They are easy to play, offer exciting winnings and can keep engaged for hours, especially the more advanced video slots with multiple pay lines and in-game bonuses. And whether you crave a more immersive slot experience or want to stick to the classic 3-reel or 5-reel slots, Platinum Play has got you covered.

The casino’s slot games collection is huge, including all the Microgaming classics, such as 9 Masks of Fire, Break Da Bank, Avalon, Thunderstruck, and more. There’s also a nice selection of progressive jackpots, including jackpot games like Mega Moolah or Cash Splash.

Table Games

While online slots remain the most popular titles among Canadian players, let us not forget about table games. Classic table games like roulette, blackjack, or baccarat have always been associated with the ultimate casino experience. And while their online counterparts lack some of the excitement of brick-and-mortar casinos, there will always be players who would like to try their hand at an online casino table.

And while Platinum Play hasn’t got the most extensive collection of table games we’ve seen, it still offers numerous variations of online roulette, blackjack, or craps. Even better, all these games come in live dealer variants, which we’ll discuss in a moment.

Video Poker

Although technically poker is another table game, Platinum Play has a whole separate category dedicated to video poker games. And while it’s not the most impressive selection of poker games we’ve ever tested, it should be enough to satisfy your poker cravings. The collection includes popular poker variants such as Jacks or Better, Deuces Wild, Joker Poker, and classic Texas Hold’em.

Live Dealer Games

For players looking for a more lifelike casino experience, Platinum Play offers live dealer games. Unfortunately, from our experience, the casino’s selection of live games is rather disappointing. Sure, it includes some popular variants like live roulette, live blackjack, or live poker, but there aren’t many games there. The selection is fundamental and has nothing extra to offer compared to many other online casinos.

Platinum Play Casino offers its users several bonuses and promotions that boost the overall gaming experience. First, there’s a classic welcome bonus for new users, a VIP program for recurring players, and several other ongoing deals, such as weekly and monthly promotions.

Welcome Bonus

The welcome bonus at Platinum Play is worth up to C$800 spread across three deposits:

• 1st deposit – 100% of up to C$400
• 2nd deposit – 100% of up to C$200
• 3rd deposit – 100% of up to C$200

There’s no code required to claim your bonus money. You will only need to create an account, make three deposits of a minimum of C$10 each, and meet the 70x wagering requirements. To be fair, that’s a rather unimpressive bonus. There are no free spins, and wagering requirements are quite high.

Loyalty Program

Like any other online casino, Platinum Play rewards its recurring players with loyalty points which grant them access to exclusive rewards and bonuses, such as free spins or deposit match bonuses.

It’s a standard loyalty program where the more you wager, the more points you earn. Every new player is automatically enrolled in the loyalty program, and to make it more interesting, Platinum Play will grant you 2,500 loyalty points after you make your initial deposit.

Ongoing Promotions

Besides a standard welcome bonus and a loyalty scheme, Platinum Play also offers some ongoing rewards, such as monthly or weekly promotions. Typically, they include classic deposit bonuses, free spins, or bonus rounds. There are no no-deposit bonuses, though, which is a bit disappointing.

When considering an online casino to trust with your own money, it would be nice to choose one that lets you use your favourite payment option. When it comes to providing you with banking methods, Platinum Play’s selection of available options is rather average. Essentially, Canadian players can use Visa, Mastercard, iDebit, Skrill, Trustly, Neteller, and Interac. The site doesn’t support cryptocurrencies and, like all other Canadian casinos, Paypal, which was a bit of a disappointment for us.

It’s always recommended to choose the same banking method for deposits and withdrawals. However, not all payment options available at Platinum Play support both. Deposits can be made using any of the available methods. The same goes for cashouts with three exceptions – Interac and Trustly bank transfers and Maestro debit card transfers.

As for the minimum deposit amount, it’s C$10, with all deposits being instant. The maximum withdrawal limit is C$5000 a week, with transaction times depending on your chosen payment method. Cashing out with e-wallets, such as Neteller or Skrill, is the fastest, with the money expected to land in your bank account within 24-48 hours. Paying out your winnings with a credit card typically takes 3-7 business days. There are no instant withdrawal options at this casino, though.

While Platinum Play isn’t the best casino around in terms of available games and bonuses, they spared no expense when it comes to ensuring security and fair play. The site is licensed by the Malta Gaming Authority, one of the most authoritative governing bodies in the industry. Platinum Play also carries the eCOGRA seal of approval, which confirms the site is secure and fair. Additionally, by offering Microgaming games and using SSL encryption methods, Platinum Play Casino only proves that it takes its users’ safety and experience seriously.

Platinum Play Casino offers outstanding customer service. You can reach out to them via the 24/7 live chat feature, email, or phone. Furthermore, the service is available in eight languages and, we found out, their response time is exceptional. We received the answer to our query on live chat immediately. The same goes for phone support. Asking a question via email takes a bit longer – 1-2 business days in our case. The site also has a dedicated FAQ section for less demanding issues, although it’s not very extensive, so we’d still suggest reaching out to the customer support team for most issues.

Overall, Platinum Play Casino is not the worst online casino we’ve tested. The site has several strong points, including exceptional customer service, top-notch security features, and a smooth gaming experience on both mobile and desktop. However, while these are the two strong points, the outdated design, a relatively small collection of games, and unimpressive bonuses don’t work in Platinum Play’s favour.

Is it worth your time and money, then? That depends on what you seek from an online casino. If your main goal is to play games without worrying about bonuses or advanced features, Platinum Play is a good option to consider. If you are a high stake player, though, we’d suggest looking elsewhere.