Mansion Casino is one of the biggest names in the online gambling industry. Indeed, having been its part since 2003, Mansion Casino had two decades to establish its brand. And as far as experienced online casinos go, few have achieved what Mansion has.
Throughout its years of operation, Mansion Casino has won multiple prestigious awards, the most recent being the Online Casino Operator of the Year Award in 2018. That alone speaks volumes about Mansion’s reputation. However, as with everything, reputation and awards don’t always go hand in hand with the actual experience.
The story is no different with Mansion Casino. Although it is one of the greatest brands, we found several scratches on its armour during our testing. So, what can Canadian players expect from, in theory, one of the best online casinos ever? Read our Mansion Casino review to find out.
Mansion Casino Overview
Let’s start with a bit of background. As said, Mansion Casino is a real industry veteran, online since 2003, and still going strong. The casino is a part of the Mansion Group, one of the most famous online gambling operators in the UK, mostly due to its strong ties with sports betting, which, unfortunately, isn’t available for Canadian players.
The casino lobby boasts over 300 Playtech casino games, all coming from such reputable providers as Playtech, Pragmatic Play, or Microgaming. And while this selection isn’t overly impressive number-wise, it covers all the popular casino games, ranging from slot games to live dealer games.
As for safety and licensing, Mansion Casino is 100% reputable, operating under the license of the Gibraltar Gambling Commissioner (plus the UK Gambling Commission). That ensures it’s a safe place for Canadians to play real money games and enjoy pretty lucrative bonuses. All that and the flexibility of choosing from numerous banking options make Mansion Casino a must-visit site for Canadian players.
Interface and User Experience
We have to say we were positively surprised by the Mansion Casino’s website interface. Most older casino sites tend to use interfaces that look outdated. That’s not the case with Mansion, which offers a modern site design with a classic touch.
But while the interface might look nice, it doesn’t translate to convenience. As a user, you should be able to quickly navigate through the casino site to find your favourite games. The same goes for the gaming performance, which should be as smooth and efficient as possible. After all, nobody wants their slot game to freeze every time they spin the reels.
Well, we’re happy to say that Mansion Casino doesn’t only look sleek but also performs as any top-tier online casino should. The layout makes navigation incredibly straightforward. All games are categorized into sections for improved search. Players can also look for a specific title or software developer, allowing them to quickly find the game they want to play.
Regarding gameplay, we didn’t experience any lags or freezes. All games ran smoothly, as expected, given they all come from industry-leading providers. That said, performance-wise, we have nothing to pick on.
Mansion Casino Mobile Experience
So yes, we have a lot of good things to say about Mansion Casino regarding the user experience. However, all we covered above was regarding its desktop version. What about the mobile casino experience? After all, with mobile gaming taking over the industry, not having a casino optimized for mobile devices would be like shooting oneself in the foot. Luckily, Mansion Casino did the homework when designing its casino.
You can access the mobile version of Mansion Casino either via your mobile browser or via their dedicated casino app. We tried both, and both provided us with similar experiences. The mobile site is well-optimized for mobile users, whereas the Mansion Casino app runs smoothly on both Android and iOS devices. However, if you intend to play at Mansion Casino regularly, we think downloading their app is a more convenient option. For a quick session, the mobile site will suffice.
Mansion Casino Games Selection
Compared to its many competitors, Mansion Casino doesn’t have the most impressive game selections in the industry. With a little over 300 games, it falls far behind casinos with thousands of games in their lobbies. And while some might say it’s a con, we don’t think it’s such a bad thing to offer fewer titles.
Sure, collections of over 2 or 3 thousand games look impressive on paper. In reality, though, such collections are way too extensive. Many casinos tend to put quantity over quality. Mansion Casino supports the latter, offering its players a hand-picked selection of top-tier games from the most reputable providers. And frankly, we think it’s a much better approach than the bloated selections many casino sites offer.
On the other hand, we understand that some might find Mansion Casino’s offer slightly underwhelming. So, what can Canadian players play when at Mansion Casino? Let’s discuss it in more detail.
With approximately 300 titles, the online slot section makes up the majority of Mansion Casino games. It’s an industry standard, so we weren’t surprised by that. When browsing through the slot category, you will find the all-time classics ranging from classic 3 and 5-reel slot machines to comprehensive 3D video slots with multiple paylines.
There’s also a nice selection of progressive jackpots, including fan favourites like Mega Moolah or Blazing Bells. From our findings, Playtech slots make up most of this section, although there are several games from other providers which you can find using the filter.
If you wish to try your hand at a casino table, Mansion Casino has got you covered. The selection of table games isn’t as extensive as that of online slots. Still, with over 50 most popular casino games, including blackjack, roulette, baccarat, and video poker games, we think it’s more than enough to keep a player engaged.
Live Dealer Games
Finally, no modern online casino lobby is complete without live casino games. They are becoming online players’ favourite games, offering a lifelike, immersive casino experience. So, if you’re craving that brick-and-mortar gambling fun, Mansion Casino’s selection of live games should be enough to satisfy your needs.
Mansion Casino players can enjoy a relatively wide range of live games, including live roulette variations, live blackjack, and live poker. All these live casino games are managed by real-life dealers via live streaming, and we have to say the experience was incredible. For a brief moment, some of us felt like we were in an actual Vegas casino.
Mansion Casino Bonuses and Promotions
Bonuses and promotions have become the primary bargaining card in the crowded casino industry. After all, most gambling sites offer the same games. In such cases, the more lucrative bonuses an online casino offers, the higher the chances of it attracting a new player. Indeed, even such a renowned casino as Mansion has to offer something more.
First, there’s a classic welcome bonus package. It’s a standard deposit bonus, where a new player claims the bonus amount after creating an account and placing their first deposit. Also, while under one name, Mansion Casino players can either go for a standard welcome bonus or a high-roller welcome bonus:
- Standard welcome bonus: 100% match deposit bonus of up to C$500.
- High-roller welcome bonus: 50% match deposit bonus of up to C$5,000, with a minimum deposit amount being C$1,000.
Both these bonuses also come with wagering requirements. A standard offer comes with 20x wagering requirements, whereas a high-roller promotion has to be wagered 15 times your deposit. These are very low requirements, as many casinos tend to require a deposit to be played 30 or 60 times before it becomes withdrawable.
But a welcome bonus isn’t the only offer Mansion Casino players can take advantage of. Besides providing new players with an excellent promotion, Mansion Casino also caters to its recurring players, offering tons of special bonuses for different games, including cash bonuses or free spins on specific titles.
Players can also earn loyalty points by playing various real money games. The more you play and the more you bet, the more points you can earn. Using these loyalty points, you can unlock cash bonuses that apply to different levels. In other words, it’s a standard loyalty program most casinos offer their players.
What surprised us, though, is that we had to dig deeper to find more information about it. Also, to be fair, it’s not the best loyalty scheme we’ve seen. Many casinos offer numerous bonuses like free spins or cashback. VIP players can also usually use a dedicated account manager. Such prizes are nowhere to be found at Mansion Casino.
As a rule, we always recommend you play at a casino that accepts your favourite payment method for deposits and withdrawals. For that, however, it first needs to offer you a range of banking options. We have some excellent news regarding Mansion Casino and the payment methods available, with the casino offering its players numerous options.
For deposits, you can use your credit or debit card, bank transfer, Skrill, Neteller, Apple Pay, Paysafecard, ecoPayz, Instant Payments, iDebit, Trustly, and InstaDebit. What’s great is that you can then use all these payment options for withdrawals except for Paysafecard. That significantly enhances the overall experience.
Deposit and Withdrawal
Although Mansion Casino provides its players with numerous withdrawal and deposit options, these aren’t created equal regarding limits and processing times.
Regarding deposits, all deposit methods are processed instantly. They do, however, come with different minimum deposit requirements. For instance, deposits via credit cards or bank transfers have a C$20 minimum deposit. Neteller and Skrill have a C$15 minimum deposit amount, with the remaining options also requiring a minimum deposit of C$20.
Withdrawal times depend on the method you use. Neteller and Trustly are the two fastest payout methods, with processing times of 1-2 business days. The remaining options can take 2-7 days. Withdrawal limits remain the same across all methods, with a maximum daily payout amount of C$100,000.
There are no instant withdrawals, though, which is a shame. Also, you can’t use different methods for deposits and withdrawals. And while it’s something we generally recommend, some players might not like Mansion Casino limiting that flexibility.
Safety and Licensing
A short answer would be yes. The casino is licensed in Gibraltar and UK, ensuring the site is 100% safe and fair. The site also uses the latest encryption technologies, as well as implements strict authentication rules, protecting its users’ sensitive information and payment details. We also looked at trust scores from several forums and sites, and most players have only good things to say about Mansion Casino. So yes, it’s a safe site for Canadian players.
With two decades of experience, Mansion Casino has gained a remarkable reputation, both regarding user experience and reliability. As covered, that first part doesn’t come out of nowhere. But what about the second factor? Is Mansion Casino as safe as it claims to be?
There’s no phone support, which is becoming a standard among casino sites. You might also be able to contact them via their social media channels, although we didn’t try that, so we can’t say whether it’s a good option.
Regarding customer support, it’s available 24/7, both via live chat and email. The live chat feature is the fastest way to contact Mansion Casino. We received an answer to our problem almost immediately. Email responses take a bit longer. We waited several hours for the answer to our email, although it probably depends on the number of emails sent and the problem itself.
If you have a question or encounter an issue, you can either visit the FAQ page or contact the casino’s customer support team via live chat or email. The Mansion Casino FAQ section is suitable for less pressing issues. It’s not overly extensive, but it has answers to the most common questions.
Pros and Cons
That being said, while not perfect, Mansion Casino is one of the best in business. That we can vouch for. If you aren’t sure which casino site to choose for your online gambling adventures, Mansion is a great place to start and learn your ropes, offering practically everything one can ask from an online casino.
On the other hand, its game selection is quite limited compared to some of its competitors. The site also doesn’t offer instant withdrawals. Its loyalty program is also underwhelming.
On the one hand, it offers an excellent user experience, followed by top-quality casino games and incredible bonuses. It’s also fully licensed and regulated by governing bodies, ensuring it’s a safe and fair site for online gamblers.
So, summing up our Mansion Casino review, is it as good as many people claim? As usual, the answer is a bit more complicated than a simple yes or no.
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Yes. The casino is licensed and regulated in Gibraltar and the UK, two of the most reputable online gaming governing bodies. The site also uses the latest encryption technologies, as well as implements strict authentication rules to protect its players.
Yes, most casino games at Mansion Casino are available for free as demo versions. However, unlike several casinos we’ve visited, you must create a casino account before playing the free version of your chosen casino game.
Of course! Canadian players are more than welcome at Mansion Casino. There’s even a fully-optimized website version for Canadians. The casino also accepts Canadian dollars so that Canadian players don’t have to worry about exchange fees.
Yes, Mansion Casino offers its players several responsible gambling features. Players can set withdrawal or deposit limits. You can even temporarily block your account or delete it permanently, although you will need to contact the casino’s customer support to do that.
Unfortunately not. Sports betting is only available via the Mansion Bet platform, to which Canadian players don’t have access. At the moment, sports betting is available exclusively in the UK.
Lisa works as a content writer and specializes in delivering top tier i-gaming content which is why her articles and blog posts are always very engaging and informative. Well spoken, and does her research very well in an industry where transparency, honesty and constant follow up is a rarity.