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Hello Casino Games
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Hello Casino Review

  • 4,3 / 5

In recent years, the Canadian online casino scene has been flooded with a wide variety of platforms. Some of them are actually decent, whereas many others don’t really deliver on the promise of the highest quality games coupled with incredibly attractive bonuses.

Hello Casino is an eGaming site that’s been around for quite some time now. How does it fare against the crowd of newcomers that recently entered the market? That’s what we’ve set out to find out in our comprehensive, hands-on review. Keep reading to find out how this platform operates, what sets it apart from the competition, as well as whether or not it’s truly worth your time and money.

Hello Casino Overview

Hello Casino is run by White Hat Gaming Limited, a massive casino operator with offices in five countries and well over a dozen of well-known online casinos under its belt. If you’re a seasoned player, you might even recognize some of their properties, such as Jackpot Village, G’Day Casino or Diamond 7. Regardless of what you think of these platforms, it is fairly safe to say that the pros at White Hat Gaming know a thing or two about running an eGaming site.

Established in 2014, Hello Casino is a truly global platform, with over 1,400 casino games available to play from dozens of countries around the world. It offers its players a hefty array of bonuses, including a nice, structured welcome bonus, which can be used to redeem free spins and additional cash to spend in one of its slots, table, and live dealer games.

Hello also cooperates with some of the most renowned game providers in the business, including NetEnt, Microgaming, and Evolution Gaming, just to name a few. If you’re into good, old-fashioned online casino fun, we can safely tell you that you’re going to enjoy your time with this platform, provided that you find everything else about it to your liking.

Interface and User Experience

Before we get to the good stuff, we need to highlight one minor nuisance about the Hello Casino website, namely how long it takes to actually load up. In this day and age, when even the most complex of websites boot up in a matter of milliseconds, users shouldn’t be made to accept a lengthy, nearly 10-second initial load time.

We tested the platform on a high-speed, 1Gbps Ethernet connection, and even with that set-up, all we could see for the first couple of seconds was an unintelligible mash of text and icons. Having covered hundreds of other casinos in the past, we’re inclined to say that this initial hick-up is likely caused by poorly implemented security measures that get in the way of loading all the content.

With that said, however, once the website loads, it’s truly a marvel to look at and navigate. The tile-based system works incredibly well for browsing games, with all the titles packed very close to each other and the tile sizes differing depending on which games are currently being promoted at Hello Casino. Larger tiles are designed to catch your attention and encourage you to play a particular game. If you’re an online casino newbie, you’ll definitely appreciate this unintrusive way of getting you to play a game, as it can save you a bunch of time you’d otherwise spend deciding what slot to open up first.

Users can switch between preferred game types by clicking on tabs in a horizontal menu placed above the game tiles. The user interface doesn’t change between tabs, making for a smooth, uninterrupted experience. Graphically, Hello doesn’t pull off too many of the tricks other online casino are known for, such as colorful animations and abundant pop-ups, instead letting the displayed games do the heavy lifting in the aesthetics department.

Hello Mobile Casino

In today’s world, players expect to be able to access their favorite online casino games from anywhere and at any time. Hello Casino recognizes this and has developed a mobile app that allows players to take their gaming experience with them on the go.

The Hello Casino mobile app is available for both iOS and Android devices and can be downloaded directly from their website, as well as the App Store or Google Play Store. It’s free to download and install, and once you have logged into your account, you will have access to a wide variety of games that have been optimized for mobile play.

The Hello Casino mobile app is that it offers players the same high-quality gaming experience as the desktop version of the site, allowing you to truly immerse yourself in their vast array of games on the go. The mobile app features the same stunning graphics, smooth gameplay, and sound effects that you would expect from Hello’s desktop version.

Navigation is also easy on the mobile app, with intuitive menus and filters that help players quickly find their favorite games. The tile-based interface remained largely untouched, although it has been adjusted a little to fit the small screen. The app also features a search function that allows players to look up specific games.

Another benefit of the Hello Casino mobile app is that it offers players the same level of security as the desktop site. Players can make deposits and withdrawals securely from within the app, knowing that their personal and financial information is protected by advanced encryption technology.

If you’re short on storage on your phone or tablet, don’t worry – all of the games available at Hello Casino, as well as the website itself, can be accessed through your smartphone’s browser easily. You’ll get the same experience as on their mobile casino app.

However, playing through your browser is not ideal, and you might run into slower load times or a few performance issues simply because of the extra step involved in running the software. Therefore, if you have the option, downloading the application is the best way to go.

Hello Casino Games Selection

Hello Casino Games

We can talk about visuals and the user interface all day long, but in the end, the most important aspect of any online casino is the games it offers. Hello Casino boasts an impressive collection of games from some of the leading providers in the industry.

Game Providers

Hello Casino has partnered with some of the most respected software providers in the industry, including Microgaming, NetEnt, Evolution Gaming, and BetSoft. These companies have earned reputations for creating high-quality games that are both visually stunning and entertaining to play.

Just in case you haven’t heard of any of the developers we mentioned before, here’s a quick rundown. Microgaming is one of the oldest and most established providers in the industry. They are known for their progressive jackpots and popular titles like Mega Moolah. NetEnt, on the other hand, is a renowned provider with a wide range of slots and table games, including fan favorites like Starburst and Gonzo’s Quest. Evolution Gaming is at the cutting edge of the eGaming industry when it comes to live dealer games, whereas BetSoft is known for its immersive 3D slots.

Slot Games

Hello Casino offers an extensive selection of slot games from various providers. Some of the most popular titles include Book of Dead, Gonzo’s Quest, Narcos, Starburst, and Mega Moolah.

Whether you want to head off on a journey through ancient Egypt in search of treasure or enjoy a slot with simpler graphics and no backstory to distract you from the gameplay, Hello Casino has got you covered. They also have a fairly extensive offer of progressive slot titles, such as Mega Moolah, which has made many players millionaires over the years and to this day holds a Guinness world record for the biggest jackpot in online casino history.

Table Games

If you’re a player who prefers a more traditional casino experience, you won’t be disappointed with Hello Games’ lineup of table games. Granted, it’s not as extensive as their slot library, but you should still find plenty of games to sink tens of hours into. Some of the most popular table games on the platform include blackjack, roulette, baccarat, and craps. There are also several variations of these games available to suit different player preferences.

Live Casino Games

For those who enjoy the thrill of playing with a live dealer, Hello Casino offers a wide range of live casino games from Evolution Gaming. Streamed live from their state-of-the-art studios, Evolution Gaming’s titles feature only the best professional dealers with experience at high-roller casinos around the world.

While Hello Casino grants you access to most of the classic table experiences with a live dealer, it is the unusual variations of these games where the casino’s live games offer truly shines. Lightning Roulette, for example, is a much faster version of the classic game and features multipliers and exciting visuals. There are others we could mention here as well, such as the 2 Hand Casino Hold’em poker, or No Commission Baccarat. Playing these variants with a live dealer makes them all the more immersive and entertaining.

Hello Casino Bonuses and Promotions

Hello Casino Bonuses

If you have some experience with online casinos, then you’ll surely recognize the structure of the welcome bonus that Hello Casino has cooked up for its new users. It lasts for the first three deposits you make to the site, with the casino giving you a cash injection that matches your transferred funds, as well as a few free spins to boot. All of the welcome bonus stages come with certain wagering requirements, too. Here’s a quick summary of the Hello Casino welcome bonus:

  • 1st deposit bonus: 100% up to C$100 and 25 free spins for a game of your choosing
    • Wagering requirement: 35x deposit + bonus + winnings
  • 2nd deposit bonus: 50% up to C$250
    • Wagering requirement: 35x deposit + bonus
  • 3rd deposit bonus: 50% up to C$150 + 25 free spins for a game of your choosing
    • Wagering requirement: 35x deposit + bonus + winnings

The welcome bonus is not the worst we’ve ever seen, but to be completely honest, we were quite underwhelmed by it, mainly due to the wagering requirements and only one 100% match-up of deposits. Many other online casinos go all-in on their welcome offers, granting 100% matches of player deposits for all three first transfers without any other limitations.

Hello Casino also runs a number of seasonal and cyclical promotions you can take advantage of. One of them is the Sunday reload bonus, which gives you a boost of 30% of your deposited funds on any deposit up to C$100 that was made on a Sunday.

Payment Methods

Canadian players used to the wide choice of payment options available to them at other casinos might find the line-up of banking methods at Hello Casino rather limiting. At the moment, the platform only accepts five methods:

None of the popular e-wallets, such as Skrill, PayPal, or Neteller, made the cut, which is rather disappointing, as many online casino players in Canada use them to finance their gaming.

Deposit and Withdrawal

Depositing and withdrawing funds in and out of Hello Casino is quite a smooth procedure. All deposits are made instantly, but we weren’t all that impressed with how the withdrawals work. For every method, the withdrawal window was 3-7 days. This was true even for credit cards, which is quite mindboggling, since most other casinos out there process these within 24 hours.

The minimum deposit requirement sits at C$10 for each one of the methods. The largest sum of money you can put into your account using a credit/debit card is C$50,000, and C$25,000 if you’re using Interac e-transfer. You can withdraw up to C$12,500, regardless of the method.

PaySafeCard is definitely the most limited out of the payment methods. You can use it to deposit only up to C$1,000, and withdrawals are unavailable.

Safety and Licensing

Hello Casino holds licenses from the Malta Gaming Authority and the UK Gambling Commission, both of which are reputable regulators that have also issued licenses to most other trustworthy online gambling platforms. It’s also been licensed by Curacao eGaming.

When it comes to security features, all of your transactions and activity are encrypted using the industry-standard 256-bit SSL encryption. However, it hasn’t been verified by eCOGRA or another auditing organization, which could be a red flag and a dealbreaker for some players.

Customer Support

While it might not be the best casino in terms of the availability of payment methods, Hello doesn’t have anything to be ashamed of when it comes to its customer support department. There’s a 24/7 live chat to answer some of your most pressing concerns, as well as a dedicated support email address for more complex queries. Their average response time to queries was about 60 seconds for the live chat, and you can expect to receive an answer to your email within 1-2 working days.

Pros and Cons

Hello Casino Pros & Cons

Final Thoughts

Hello Casino shows promise of a truly exceptional online gaming venue, with its vast game library and sleek, intuitive interface. However, our experience with it was hindered by a few technical issues, as well as a disappointingly limiting choice of payment methods.

If you already have some experience with online casinos and are looking to step up your game, this might not be the best platform for you. As a newcomer, though, you’re more than likely going to find everything you need at Hello Casino to get started on your eGaming journey.

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Can I use a VPN to play at Hello Casino?

While VPN services tend to do a pretty good job of bypassing georestrictions at most popular casinos out there, this is unfortunately not the case with Hello Casino. We tried accessing it from multiple servers around the globe, and restricted our access after detecting our VPN every time.

Can I play with Canadian dollars?

Yes, Hello Casino processes transactions in Canadian dollars, without any hidden fees or exchange rates.

Is there sports betting at Hello Casino?

At the moment, there is no sports betting section at Hello Casino. However, given how popular it’s become in recent years, we wouldn’t be surprised if White Hat Gaming added that functionality to their site in the future.

Lisa Cheban Author Betsquare

Lisa Cheban

Content Manager

Lisa works as a content writer and specializes in delivering top tier i-gaming content which is why her articles and blog posts are always very engaging and informative. Well spoken, and does her research very well in an industry where transparency, honesty and constant follow up is a rarity.