Customer support is available 24/7 via the following channels:
Phone, toll-free in most countries
E-mail, via firstname.lastname@example.org
At partypoker there is also an FAQ section, but it’s worth noting that important information is spread all over the website, so researching a specific subject can get tiresome at times.
All in all, it’s a good resource as long as you have the patience required to find what you’re looking for. If there’s one thing we’d recommend partypoker should improve on in terms of their support, it would probably be their FAQ.
E-mails are usually answered in less than eight hours but don’t be surprised if you receive a reply in an hour or less. In our brief communications with partypoker, we’ve found their e-mail support representatives to be professional, responsive, and attentive to details.
More about Partypoker
Partypoker first appeared on the internet in 2001. Initially owned by partygaming, it was the most popular online card room in the world throughout the first half of the noughties. When the Unlawful Internet Gambling Enforcement Act was passed in 2006, partygaming decided to withdraw from the American market, effectively losing the title to PokerStars. Nowadays, the site is operated by GVC Holdings and is available in 14 different languages.
Early on, partypoker used to have some of the softest games in the industry. Along with a good cashback system, this attracted plenty of multi-tabling grinders, who raised the level of competition so high that the site started to bleed traffic. In February 2013, partypoker responded by scrapping the old rewards program, segregating their player pool by win rate, and introducing tables that were visible exclusively to fish.
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