Black Diamond Casino

The Black Diamond Casino has existed since 2009, making it one of the most established online casinos available today. Does a platform’s age lend it credibility? At Betsquare, we take pride in diving deep into the ins and outs of what makes an online gaming platform tick. 

This Black Diamond Casino review will look closely at everything that has worked for the casino over the years and explain why punters keep returning to this old-school gaming site. 

Our team of reviewers has pulled out all the stops to arrive at all the positives and negatives of the Black Diamond Casino. You can expect to learn everything you need about its overall experience, covering aspects like its interface, game selection, VIP program, payment methods, withdrawals, customer service and more.

By reading till the end, you can make an informed decision about signing up and wagering at Black Diamond Casino and learn everything there is to know about this popular online casino in Australia.

The Black Diamond Casino is owned and operated by Deckmedia N.V., incorporated in 2007. Deckmedia is one of the oldest casino aggregators in the market, headquartered in Curacao. Accordingly, this makes Black Diamond Casino a top pick for a licensed online casino in Australia, as it falls under the jurisdiction of the Curacao Gaming Control Commission. 

In 2020, Australian players of the Black Diamond Casino received an upgrade, with the platform rebranding to become Ozwin Casino. The new casino online platform is geared towards Australian players, replete with a green and gold colour scheme and a wide range of pokies and jackpot games.

The experience offered by a wide range of games is backed up by the inclusion of several convenient payment options, a live customer support team, a robust welcome bonus system and a multi-level loyalty program for avid punters. Below, you can read our evaluation of the various aspects of the Black Diamond Casino before getting started at this licensed online casino in Australia.

In its present form, the Black Diamond Casino is tailor-made for the Australian punter looking to gamble at a casino online. Scrolling through the home page reveals several distinctly Australian visual elements like a black and gold colour scheme embellished with koalas, kangaroos, boomerangs and other elements. 

We tested the site on a desktop PC and smartphone and found it to be a brilliant Australian mobile casino, with all games and features expertly optimised for mobile gameplay.

In terms of navigability, everything is exactly where you would expect it to be. As soon as you arrive on the Black Diamond Casino home page, you’ll notice a prominent navigation bar containing the site’s various casino offerings. 

Interestingly, the home screen also features a ticker that allows you to see the names of game winners in real time. At the bottom, you can find links to supporting information such as support, FAQs, terms and conditions, privacy policy and a list of supported payment methods. Navigating to different games is effortless and uneventful, as it should be. 

Before you can get your Black Diamond Casino login credentials, you’ll need to sign up on the platform. The sign-up process is conveniently split up into three easy steps, described below: 

• Step 1: Enter your first and last name, email address, username, and password.
• Step 2: Enter the details of your place of residence, including address, city, country and postal code.
• Step 3: Confirm your date of birth, gender, and mobile number and accept the terms and conditions.

Once you complete these easy, intuitive steps, you’ll be ready to make your first deposit at Black Diamond and start playing. Our reviewers appreciated the efforts made by the casino to know its customers, indicating that the platform is working on creating a safe and transparent environment for online gambling.

You can explore several different casino games online for real money at Black Diamond Casino, although we found the site’s collection to favour pokies more than other game types. The navigation menu atop the home screen makes it easy to find games by providing categories like ‘New Games’, ‘Pokies and Slots’, ‘Table Games’, ‘Video Poker’, ‘Specialty’ and ‘Progressives’. 

Among the pokies on its platform are popular choices like Great Golden Lion, Gem Fruits, Fortunes of Olympus and Shanghai Nights. While the selection isn’t vast, we believe there are enough games to keep things exciting, especially for new players of online casino games in Australia. We recommend using the filter function to sort the pokies by the number of reels to find the games you are likelier to enjoy quickly.

Pokies

During this review, we counted 154 5-reel slot games, ten 3-reel games, seven 6-reel games and five titles under the progressive jackpots section. This number of online pokies has most of what a punter in Australia might be looking for, including video slots and classic games. As an added perk, Black Diamond Casino allows players to try new games in demo mode, where you won’t need to make a real money deposit to start playing.

Including jackpot games is a nice touch that players can occasionally enjoy to go for big potential payouts, and several of our favourite games are available. You can spin the reels on titles like Robin Hood Riches and T-Rex Wild Attack to try and win big.

Table Games

You can find a small selection of casino table games at Black Diamond Casino. The platform has done well to include a handful of casino card games alongside the hundreds of pokies it offers. 

Bear in mind that casino video poker games and table games on Black Diamond Casino are listed under different categories. This layout might confuse some punters as most sites list video poker and card games under the casino ‘table games’ section.

If you want to play blackjack online, then Black Diamond Casino does not disappoint. You can find a few variations of blackjack listed under the ‘Table Games’ section, along with a few popular types of poker like Tri Card, Caribbean Stu, and Caribbean Hold’Em.  

Under the ‘Video Poker’ section, you can find a separate list of poker titles like Double Jackpot, Deuces Wild and Joker Poker. We were disappointed to note the lack of baccarat, Texas Hold’Em, roulette and other popular games at Black Diamond, as we believe that these are must-haves for any online casino today.

Live Dealer Games

Sadly, there are no live dealer games available at Black Diamond Casino. Live table games have revolutionised online gaming by introducing a much-needed human element on the other side of the screen.

Live dealer casino games at Black Diamond Casino would certainly elevate the platform’s experience to a higher standard than it currently meets. Including a handful of live dealer games will take Black Diamond’s gameplay to the next level. 

Black Diamond Software Providers

Despite spending considerable time on the platform, our reviewers failed to find any information about any casino software providers on Black Diamond Casino. By looking elsewhere on the internet, we found mentions of the casino’s games primarily provided by Real Time Gaming, with a few titles by NetEnt. We verified this information by looking into game titles and finding out the names of the publishers of each. 

Real Time Gaming is a well-established game developer. Founded in 1998, the casino software provider offers more than 300+ casino online games to platforms around the world. Similarly, NetEnt is an operator that ties up with several leading casino brands.

According to its website, it handled 58.3 billion gaming transactions in 2019 alone. While some players may point to the lack of variety in game providers on Black Diamond, we believe that the small selection of games is a strong one and has everything that a pokie enthusiast would look forward to.

During this Black Diamond Casino review, we found several ongoing offers, including a few Black Diamond Casino no-deposit bonuses in Australia. The platform also offers bonuses on its new games, which can be accessed through your casino inbox. New players at Black Diamond Casino can opt-in for one of two welcome bonuses. Let’s look at the casino welcome bonuses on offer at Black Diamond: 

Welcome Bonus #1 – 200% Bonus and 50 Free Spins On Bubble

Using the promo code OZWELCOME-B, you can unlock 50 free spins on Bubble and a 200% deposit matching bonus up to a maximum of $200. With a minimum deposit of $20, this casino welcome bonus can help new punters get a head start on gaming at the Black Diamond Casino. Always read the promotion’s terms and conditions to understand its wagering requirements and period of validity. 

Welcome Bonus #2 – 200% Bonus and 50 Free Spins On Cash Bandits 2

Like the first welcome bonus, using the coupon code OZWELCOME-C will give you access to a 200% match on your first deposit, up to a maximum of $2,000. The second welcome offer also grants you 50 free spins on a different game – Cash Bandits 2. The minimum deposit figure is set at $20 for both welcome bonuses at Black Diamond Casino. 

No Deposit Welcome Bonus at Black Diamond Casino 

New players can get a $10 freebie at the Black Diamond Casio without depositing. To redeem this Black Diamond casino no deposit bonus, you must use the coupon code OZWELCOME-A. The coupon entitles you to $10 in promotional credits that you can utilise on your first few wagers. The maximum bet size allowed under this promotion is $10. 

The table below provides an overview of the key terms of each welcome bonus available here: 

Other Promotions at Black Diamond Casino

At the time of writing, we found several ongoing bonuses for online pokies in Australia at Black Diamond. These time-bound promotions apply to particular games and allow you to redeem several free spins on games currently under promotion. Remember to check back frequently for a chance to find a welcome bonus on your favourite game.

Uniquely, Black Diamond Casino also offers promotions on specific payment gateways. During our review, we found that Neosurf, CashtoCode and eZeeWallet had ongoing promotions, each offering a deposit-match bonus and several free spins on selected games. In conclusion, most offers and promotions at Black Diamond are structured similarly, with minor differences appearing in their terms and conditions. 

Loyal players at the Black Diamond Casino can work their way up through different levels to unlock various perks. Ranging from ‘Tourist’ to ‘Absolute Legend’, each progressive tier does not unlock a whole range of features. Instead, advancing tiers improves the quality of service that a player can expect on the platform. Here’s a glimpse of the tiers of the casino VIP program at Black Diamond: 

We believe the Black Diamond VIP Program falls slightly short of the mark. The casino website does not detail the differences between normal, priority and VIP support or mention the specific details of its daily bonuses. However, we believe all will become clear to a new player once they familiarise themselves with the platform over time. 

Black Diamond allows its players to choose from various casino payment methods for deposits and withdrawals on its platform. Before we get into the availability of each payment platform, it’s important to note that withdrawals from the platform may be subject to the verification of documents. 

According to the website, it can take up to 48 business hours before payments are processed by the site, after which withdrawal and deposit times vary based on the method chosen. 

Whether you gamble with cryptocurrency or fiat currency, you can transact using Bitcoin, Lightning Bitcoin, eZeeWallet, credit cards, prepaid cards, e-vouchers & prepaid cards, and traditional bank transfers. Here’s a breakdown of each of the payment options available at Black Diamond Casino:

Black Diamond Customer Service

Customer service experiences can make or break the experience at an online casino. If there’s one aspect of a casino’s experience that players take seriously, it’s the availability of good customer service. Disputes may occur when you gamble online, and the presence of quality service staff represents a casino’s willingness to make its players feel more comfortable and secure. 

We ran a few test interactions with the live chat feature on the Black Diamond Casino. The first few messages on the chatbot are automated. Still, you can quickly circumvent this by typing ‘I want to talk to a human’ into the chat. Sending the message will immediately connect you to a human who can help you with your issues. 

We repeated the experiment with a few different service representatives and were happy with our interactions with each of them. Responses were helpful and to the point. Note that the live chat feature is only available to registered customers of the Black Diamond Casino. Additionally, the site’s FAQ section contains most of the information that you might need about the platform. Overall, the casino contact process at Black Diamond is reasonable. 

Pros & Cons 

As we bring our Black Diamond Casino review to a close, we want to leave you with some pros and cons of this popular online casino: 

Overall, Black Diamond Casino has left us with a range of mixed feelings. On the positive side, the platform has rebranded specifically for online gambling in Australia, and it does well to present its offerings in a classy green and gold interface. 

On the downside, live games are glaringly absent from this online gambling casino, as are some card game staples such as Baccarat and Texas Hold’Em. 

Further, the site does not display its licensing information on the home screen but has partnered with established payment providers like Visa and Mastercard. While the latter lends it some credibility, Black Diamond would do well to address some of the issues that we have identified to improve its overall experience. 

So, while it’s not the best online casino in Australia, Black Diamond is certainly worth trying out if you’re looking for an Aussie-focused betting site with good promotions.