There are many ways that online casinos can support customers, and ideally, the best online casinos should offer a whole mix of methods so that you’re not just tied to one. Different methods of getting in touch with support can be helpful for different types of queries, and different players might also have their own preferences. For example, many people may prefer a phone call, while others default to live chat because it’s easier to use in the background while you’re playing.
The main types of customer service communication channels are email, phone calls, live chat, chatbots, web form, and social media. Many online casinos also have an FAQs section, which can be your first port-of-call before you contact a support agent.
Live chat is usually the easiest way to get in touch with an online casino’s support team, as you can speak to someone in real-time, which makes it easy to explain any issues you have. You can usually also attach screenshots to the chat, so if you’re getting a specific error message or need to show the team anything happening on your screen, this is a good way to go about it.
Some online casinos have a chatbot that will attempt to answer your question, and if that’s not possible, you’ll be directed to a real agent. This feature can be handy if you have a more general query.
Almost all online casinos offer customer support through email or via a built-in form on their website, usually within the “help” section. One downside of using this method rather than a phone call or live chat is that you might have to wait a few hours or even a few days to get a response, so it’s best for queries that aren’t too urgent.
Many online casinos that offer services to players in Australia are based in other parts of the world. Unfortunately, their hours might not suit the average Aussie player. This is why you should always look for online casinos with 24/7 customer support, ideally by the real agents on the phone or via live chat, but even chatbot support is better than nothing.
In a similar vein, it’s always good to see when an online casino offers support in multiple languages (even if it’s only via one channel, like email), as this means that they take their international players seriously.