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How to Deal with Online Casino Withdrawal Problems

Lisa Cheban
Written byWritten by:Lisa Cheban

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Lisa Cheban

Biography

Lisa is an esteemed expert in the field of iGaming. With her extensive experience in writing iGaming content, she possesses the knowledge and skills to provide you with the most informative and engaging insights into the world of gambling.

 

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Simon Young
Reviewed byReviewed by:Simon Young

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Simon Young

Biography

Simon Young, a former national news editor and journalist, once held the prestigious position of Lead Editor at PokerStars before focusing his editorial talents on Betsquare. His illustrious career journey seamlessly bridges the realms of journalism and online gambling, crafting a unique narrative of expertise and innovation.

 

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Editorial Note: We might earn a commission from partner links on Betsquare. These commissions do not affect our writers and editors’ opinions or evaluations.

Updated on:

Sep 26, 2024, 5:00 pm

Casino Withdrawal Guide
Introduction:

You might play at an online casino for many reasons – you enjoy the thrill of watching the reels spin, or you might be trying to recreate the feeling of gambling in a real casino. But the main reason is to try to win real money. And online casino withdrawal problems might mean you don’t get your money when you expect it.

If you’re experiencing withdrawal issues, it will usually be down to a few main culprits. For example, your account might not be verified or there might be a technical glitch.

Our team has done a whole lot of research, and we’ve put together a comprehensive guide on solving casino withdrawal problems so that you can get your well-deserved winnings as soon as possible.

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Common Reasons for Withdrawal Problems

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Experiencing casino withdrawal issues can be frustrating. Still, the most important thing to do is not get too stressed and identify the issue before taking action. These are some of the main causes of withdrawal problems.

1

Fraudulent Casino

Not all gambling sites out there are safe online casinos. Plenty of dodgy sites exist, and if you’re using one, you may not get your money when you request the withdrawal. While it might not always be easy to recognise a scam casino, a foolproof way to do it is to only ever sign up and deposit money at one of the sites we recommend here at Betsquare. We constantly research licensing to ensure that we never suggest fraudulent casino sites.
2

You Aren't Verified

Most reputable online casinos require that you complete identity verification before you withdraw. This is due to strict Know Your Customer (KYC) processes, which licensing authorities require casinos to implement. To complete the verification process, you’ll usually need to upload photos of your government-issued ID and proof of address directly to the casino site. If you don’t verify right at the start, your withdrawal request could get stuck while the casino tries to confirm your identity.
3

Technical Issues with the Site

Technology isn’t infallible, so there’s always a chance that site problems could cause withdrawal delays. You might log in to a casino website and get an error message, or the site might not load properly for you. This could be down to technical issues like a server being down. It’s usually a good idea to either just log out and come back a little later in the day or close down your browser and re-open it. You might also want to try a different device.
4

Unmet Wagering Requirements

If you’ve claimed an online casino bonus, it might come with wagering requirements, so if you haven’t played through the bonus amount enough times, you won’t be able to request a withdrawal. You might get an error message when you go into the cashier section and try to withdraw money. It’s a good idea to always read the bonus terms before you claim so that you’ll know what the playthrough requirements are.
5

Not Reached Minimum Withdrawal Limit

Almost every online casino has a minimum withdrawal limit, which might be as low as $5 or as high as $50. The withdrawal threshold might also vary depending on your payment method. If you don’t have enough money in your account to reach the cash-out minimum requirement or you request an amount that’s too low, you won’t be able to withdraw.
6

Over the Maximum Withdrawal Limit

Just like minimum withdrawals, casinos also tend to have a maximum withdrawal limit. You might hit a withdrawal cap per day, per week, or per month, and if you try to exceed this, you won’t be able to withdraw. It’s a good idea to check the casino site T&Cs to see the cash-out limits, and then you’ll be able to track whether or not you’re approaching them.
7

Multiple Accounts

Almost all online casinos ban individual users from having multiple accounts. This usually prevents people from abusing bonuses and breaking other casino rules. If you do sign up for more than one account (even if you use different email addresses), you might be found to be violating the terms and conditions, and in that case, your account may be suspended, and you won’t be able to withdraw.
8

Deposit and Withdrawal Methods Need to Match

Many online casinos require you to use matching payment methods for deposits and withdrawals for anti-money laundering reasons. If you use a specific deposit method, you must use the same one as your withdrawal method. If, for example, you made a deposit using your bank card and you try to withdraw to PayPal, you’ll likely experience delays or a rejected withdrawal.
9

Check the Processing Time

While it might feel as though your withdrawal is taking ages, chances are it’s probably within the casino’s withdrawal timeframe. You should check the T&Cs or payments page to see the processing times. While some online casinos approve withdrawals within just a few hours, others may take up to three working days. After that, the payout duration will also differ depending on your withdrawal method.

How to Address and Resolve Withdrawal Problems

Once you understand the reason behind your withdrawal issue, it’s time to take steps to solve it so you can get your cash.

If you need extra help resolving issues related to your payments, the best thing to do is contact customer support. The casino help team should be available via convenient channels like email and live chat, and they’ll be fully trained to support you.

To ensure that you haven’t violated any of the withdrawal rules or general casino terms, it’s a good idea to look at the T&Cs page before you sign up, or at least before you try to withdraw. Online casinos are huge on compliance (as they should be), so any accidental rule-breaking could delay your withdrawal.

If you’re still waiting for your withdrawal, chances are it’s on its way, and you just need to be a bit patient. Small technical issues might have caused slow withdrawals, so it’s always a good idea to give it a few extra days before you get really concerned. Casinos even advise you to do this and usually give a timeframe within which you should wait before you get in touch to query the withdrawal. 

Final Thoughts on Online Casino Withdrawal Problems

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While any withdrawal problem can be annoying and frustrating, if you follow our simple casino withdrawal tips, you should be able to solve the issues.

Remember, it’s super important that you always choose a reputable online casino and ensure that you follow the T&Cs carefully so that there’s less of a chance that things can go wrong. If you still need help resolving issues, your casino’s customer support team will be there to help. 

FAQs

Why is an online casino not letting me withdraw?

There are many reasons why you might not be able to withdraw. For example, your account might not be verified, you might not have enough money in your account to withdraw, or there might be a technical issue. You can always get in touch with customer support for help.

How long will my online casino withdrawal take?

Depending on your online casino of choice, withdrawals could be instant or take up to five working days. The casino needs to process your withdrawal first, then the time it takes for the money to reach you will depend on your withdrawal method.

What do I do if an online casino won’t pay out?

If you’re using a legit online casino and you can’t request a withdrawal, or it’s taking much longer than expected, the best thing to do is to get in touch with the support team via live chat or email.

Our Review Process

At Betsquare.com, as a leading online casino affiliate website, we maintain robust sourcing standards. Our insights are derived from peer-reviewed studies, academic research institutions, and authoritative industry associations. We steer clear of tertiary references, ensuring the accuracy and reliability of our content. For a deeper understanding of our content verification processes, explore our editorial policy.

Our team of experts diligently monitors the online casino industry, ensuring our articles remain current and relevant by promptly incorporating the latest available information.
Current Version
Dec 7, 2022
Written By
Lisa Cheban
Factchecked By
Simon Young